We've put together a list of our most frequently asked questions. If however you don't see the answer to your question listed below, please contact us and we'll get right back to you.
What clothing should I wear?
Normal socks must be worn. No non-slip socks, please. We strongly advise the wearing of a thin long-sleeved top and long pants as, with all inflatables, friction burns can occur on exposed skin when performing certain activities, especially slides. Also, a friendly reminder that this is a family venue so please refrain from wearing slogan tops that may cause offence.
I have a question about a party that I’d like to book or have booked, who do I contact?
Please contact our events team directly on 0161 710 2360 and it’s option 2, (please check our phone line opening hours under the contact us tab) or you can reach us via email at firstname.lastname@example.org
Are adults allowed to go onto the main arena?
No, we don’t allow adults to accompany their children onto the main arena. You can only spectate from the seating area- spectators are free.
I have already made a booking, but want to add on extra people, can I do this?
Yes, we will do our best to accommodate your request, please call our booking team on 0161 710 2360 option 1. Please note the later you leave it the less likely it is we can do this, especially for weekends as our weekend slots can get fully booked sometimes two weeks in advance. So please give us as much notice as possible.
I need to change my booking time/session?
In order to move your booking, please let us know at least one hour before your actual booking time/session.
Do carers bounce for free?
Yes, carers can jump on the arena whilst supervising their caree. You MUST call our bookings team on 01617102360 to arrange this before booking.
Can non-walkers/babies in arms go on the main arena?
Non-walkers/babies in arms are not permitted to go on the main arena unless it’s during an Inflata Tots class.
What time should we arrive at the venue?
Please arrive 15 minutes before your scheduled start time to allow time for check-in and your safety briefing. Late arrivals will not have any lost time in the arena compensated.
Are children under the age of 4 allowed to bounce on the main arena?
We recommend children under 4 to bounce on the under 3’s arena for their safety, and they are not allowed to go onto the main arena. Non-walkers/babies in arms are not permitted to go onto the main arena.
How many discount codes can I use on one booking?
Only one code can be used per booking and this includes birthday voucher codes.
Are the opening times on Google accurate?
When planning your visit please refer to the booking tool on our website to check for the most up to date opening times and availability.
Do you accept discounts from 3rd party websites?
Some codes advertised on other websites may not actually be valid, and we cannot be held liable for codes that are falsely advertised.
When are your phone lines open?
Our phone lines operate at different times to our venue, please check these times under the ‘Contact Us’ tab before calling.
Can I bring my own food?
No outside food or drink is allowed on the premises.
Please note: you can bring along your under 1's to your booking and they can bounce free of charge in our under 3's area. Prices shown are for online bookings only. In-store prices may vary.
“Finally...somewhere the whole family can enjoy!”
Google Reviewer, Southport, Google
“This would be the best kids birthday party ever !!!”
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“Soooo excited....our family cannot wait to go to Inflata Town”
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